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Terms and Conditions

Appointments, Refunds and Cancellations Policy

We collect personal data, such as your name, address, contact numbers and email addresses. This information is used to keep you up to date with new services and developments, confirm your appointments and to provide you with important pre and post-care information.

Please notify The Beauty Element of any changes to your contact details including name changes, address, mobile number and email. This will help us to get any necessary or important information to you.

Appointments can be made in a number of ways:

  • In Person  – Visit us at 1 Breakfast Creek Rd, Newstead 4006 (next to City Cave)
  • Online – Complimentary skin consultations and all other beauty services can be booked online via our booking page.
  • By Telephone – by text or calling our booking number on 0450 088 255

We do try to keep to time. Please aim to arrive at the salon five to ten minutes prior to your appointment to allow time for parking and checking in. If you are late, we may not be able to provide the full treatment that you are booked for because our treatments cannot be rushed, but you will still be charged for the full appointment.

If treatment is refused, we reserve the right to charge a cancellation fee of 50% of the treatment cost. Or in the case of prepaid treatments, the treatment will be forfeited. During our peak periods, The Beauty Element may request a 50% deposit for high-value skin-needling and galvanic treatment appointments, once the appointment has been attended, this amount will be deducted from your total treatment cost.

Refund

We are not required to provide a refund or re-do your appointment if you change your mind about the products or services you asked for. You can choose to cancel your contract for a service, you will receive a gift voucher with the same value to use towards the other beauty services and this is transferable to other individuals. If the service that was provided has a major problem. You may ask us for a refund of a product, if the product has a major problem.

A major problem is when the service/product:

  • Has a problem that would have stopped someone from purchasing the service if they had known about it
  • Is substantially unfit for its common purpose, and can’t easily be ­fixed within a reasonable time
  • Does not meet the specific purpose you asked for and cannot be easily rectified within a reasonable time
  • Creates an unsafe situation

If the problem with a service provided is not major, we will attempt to fix it within a reasonable time. . If you’re not completely satisfy with the results, please provide us with your feedback after your appointment or within 24 hours of your appointment. We are not required to fix up the issues due to general wear and tear after such period has passed, or if you have not followed the appropraite after-care recommendations our therapists provided. 

Cancellation

We require a minimum of 24 hours notice for any appointment cancellation to allow time to reallocate your appointment to another client. If you cancel within 24 hours of your appointment or fail to attend a booked appointment, we reserve the right to charge a cancellation fee of 50% of the treatment cost. Or in the case of prepaid treatments, the treatment will be forfeited. Please note that deposits paid for skin needling and galvanic treatments are non-refundable.

A non-refundable deposit is required to secure your booking. Your reservation will not be secured until The Beauty Element has received the transfer receipt.

Any cancellations or changes to the reservation must be communicated with more than 24 hours notice (preferably by text or phone call). No shows, late cancellations OR late changes to your appointment with less than 24 hours notice will result in losing your deposit. 

 

How do I pay my deposit?
When inquiring about booking the appointment online via our booking system, it will lead you to the deposit payment page to make payment.When enquiring an appointment via phone call, text or email, we will attach The Beauty Element bank details that the amount of deposit will need to be transferred into. Once we have received a copy/screenshot of the transfer receipt, your booking will be secured. The deposit is then taken off your full-service total (on the day of your appointment you only have to pay the difference).

 

What if I have to reschedule?
The booking fee will be transferred to your next appointment allowing there has been 24 hours notice. If the appointment has been cancelled or rescheduled with less than 24 hours notice the deposit will not be refunded or transferred to your next appointment.

 

Arrival
Please arrive at least 10 minutes early for your appointment. If you are running late for the appointment please be aware that we may need to shorten your appointment time. If we need to cancel your appointment due to not enough time, your deposit fee will not be refundable.

 

Sickness
Please give 24 hours notice and do not attend if sick. Please remember you are entering a salon so for the safety of our staffs and other clients you will politely be turned away if you have any form of sickness. Not only does the sickness spread, but it also affects the quality of your appointment if you are constantly coughing, sneezing or have any other symptoms of sicknesses.

 

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